ZAIN2245 - Channel Management at Zain الكويت

الوصف الوظيفي:

أحدث معلومات الوظائف من Zain الكويت لمنصب ZAIN2245 - Channel Management. If the ZAIN2245 - Channel Management الشاغرة في الكويت City تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Zain الكويت لمنصب ZAIN2245 - Channel Management أدناه تتوافق مع مؤهلاتك.

About The Role

Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.

Responsibilities

• Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).
• Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.
• Respond to and resolve incidents affecting channel availability or performance, escalating as needed.
• Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.
• Implement changes to system configurations based on operational needs or customer service improvements.
• Document system setups, procedures, and troubleshooting guides to support operational continuity.
• Coordinate with support teams and vendors to manage service issues and plan maintenance activities.
• Participate in performance analysis and tuning of channel systems to optimize resource usage.
• Participate in scheduled on-call support to assist with critical issues to ensure system continuity.
• Provide technical support for escalated service complaints related to backend channels.
• Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.
• Perform all the above-mentioned roles and responsibilities in compliance with the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
• Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in الكويت, or by the published policies of Zain Group/الكويت.

الشركة Safety and Quality Commitments

Zain abides by fulfilling the occupational health and safety certificate requirements that establish and maintain an OH&S management system that eliminates hazards and minimizes OH&S risks, including system deficiencies, and addresses OH&S management system nonconformities associated with its activities.

Skills

• System Configuration
• Basic Coding
• Basic Windows and Unix/Linux knowledge
• System Monitoring
• APM Tools
• Incident Management
• Root Cause Analysis
• Technical Documentation
• Vendor Coordination
• Service Uptime Awareness
• Problem Solving

Education

Bachelor's Degree in Engineering/IT or equivalent.

معلومات الوظيفة:

• الشركة: Zain الكويت
• المنصب: ZAIN2245 - Channel Management
• مكان العمل: الكويت City
• الدولة: KW

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة ZAIN2245 - Channel Management at the office الكويت City أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

  microsoft dynamics 365 - accountant required at الكويت وظائف

نُشر في: 22 minutes ago

الوصف: Overview We Are Hiring: Accountantالموقع: الكويت - Alhasawi Group Head Office, Al RaiWe are looking for a motivated Accountant to join our Finance team. Qualifications Must have experience in Micros...

الشركة: الكويت وظائف | الموقع: الكويت City

---

  Product Marketing Lead - Banking Campaigns & Launches at Commercial Bank of الكويت

نُشر في: 22 minutes ago

الوصف: The Commercial Bank of الكويت is seeking ambitious talent to join their marketing team. Ideal candidates will thrive in a fast-paced environment and play a key role in executing impactful marketing in...

الشركة: Commercial Bank of الكويت | الموقع: الكويت City

---

  Talent Acquisition Officer at Anonymous

نُشر في: 22 minutes ago

الوصف: Responsibilities Coordinate and assist in the preparation of annual manpower plan for all divisions/departments of the الشركة.Recommend new methods to achieve the الشركة's current and future staff r...

الشركة: Anonymous | الموقع: الكويت City

---

  Financial Controller at USim

نُشر في: 22 minutes ago

الوصف: من نحنim USim is one of the leading travel eSIM platforms in the GCC, helping travelers stay connected instantly in more than 200 destinations worldwide. We operate at the intersection of telecom, t...

الشركة: USim | الموقع: الكويت City

---

  Healthcare Accountant - Odoo ERP & Reporting الكويت at الكويت وظائف

نُشر في: 22 minutes ago

الوصف: الكويت وظائف is looking for an Accountant specialized in healthcare accounting to join a reputed organization in الكويت City. The successful candidate will have 3-4 years of healthcare accounting exper...

الشركة: الكويت وظائف | الموقع: الكويت City

---