Customer Service Representative at AlWazzan Vet Pharmacy

الوصف الوظيفي:

أحدث معلومات الوظائف من AlWazzan Vet Pharmacy لمنصب Customer Service Representative. If the Customer Service Representative الشاغرة في الكويت تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في AlWazzan Vet Pharmacy لمنصب Customer Service Representative أدناه تتوافق مع مؤهلاتك.

المسمى الوظيفي: Customer Service Representative (Arabic/English) – Phone Support & Order Follow-Up

Overview:

We are seeking a dedicated Customer Service Representative to handle incoming customer phone calls, follow up on phone orders, and support customers with inquiries, complaints, and after-sales needs. When call volume is lower, you will assist with additional operational tasks such as basic website management and other administrative support as needed.

Key Responsibilities:

• Answer inbound customer calls promptly and professionally, primarily in Arabic and also in English when needed
• Take and process customer phone orders accurately, confirming product details, quantities, delivery details, and payment method (if applicable)
• Follow up on pending orders, delivery status, and customer requests until closure
• Handle customer complaints calmly and effectively, escalating issues when required and ensuring proper resolution
• Maintain accurate customer records, call notes, and order updates in the system (CRM/ERP/Excel as applicable)
• Coordinate with internal teams (sales, warehouse, delivery, accounts) to ensure smooth order fulfillment and customer satisfaction
• During downtime, support other tasks based on business needs, such as:
• Basic website content updates (product listings, prices, photos, availability, banners, simple edits)
• Support with simple reporting, data entry, or social media/customer message follow-up (if needed)
• Any other reasonable administrative tasks assigned by management

Requirements:

• Fluency in Arabic (spoken and written) is essential; strong English communication skills required
• Prior experience in a customer service or call center role is strongly preferred
• Strong phone etiquette and ability to communicate clearly, patiently, and confidently
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Comfortable using computers and common tools (email, Excel/Google Sheets, CRM/ERP systems)
• High attention to detail, especially for order accuracy and customer information
• Reliable, punctual, and professional with a customer-الأول mindset

Preferred (Nice to Have):

• Experience with e-commerce platforms or website management
• Experience with Odoo
• Experience with AI tools / Graphic design
• Experience working with delivery coordination and order tracking

What We Offer:

• Stable role with opportunities to learn additional business operations and digital tasks
• Supportive team environment
• Training on products, systems, and processes

How to Apply:

Please send your CV to: or via Indeed
Subject line: Customer Service Representative – Arabic/English

نوع الوظيفةs: Full-time, Permanent

Pay: KD KD per month

مكان العمل: In person

معلومات الوظيفة:

• الشركة: AlWazzan Vet Pharmacy
• المنصب: Customer Service Representative
• مكان العمل: الكويت
• الدولة: KW

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Service Representative at the office الكويت أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.