Contact Center Agent

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your responsibilities will include but not be limited to:

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.

• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.

• Providing product and service information to customers.

• Promote Zains products and services by understanding customer needs and interests and providing them with the right offers that match those.

• Troubleshoot service equipment issues.

• Adhere to, and fulfill, individual and team performance metrics.

To be considered for the position, you will need to meet with all of the below requirements:

• High School / 1 Year Diploma & Above.

• 0-3 years experience in a related field.

Skills:

• Excellent Communication Skills (Speaking and Listening).

• Excellent Problem-Solving Skills.

• High Drive for Achievement.

• Strong Knowledge of MS Office.

• Preferably Bilingual.

• Ability to work under pressure.

Information :

• Company : Zain
• Position : Contact Center Agent
• Location : Kuwait City
• Country : KW