| المنصب | Executive, Retail Store |
| نُشر في | 11 Jan 2026 |
| انتهت الصلاحية | 10 Feb 2026 |
| الشركة | Ooredoo قطر |
| الموقع | الكويت | KW |
| نوع الوظيفة | Full Time |
أحدث معلومات الوظائف من Ooredoo قطر لمنصب Executive, Retail Store. If the Executive, Retail Store الشاغرة في الكويت تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Ooredoo قطر لمنصب Executive, Retail Store أدناه تتوافق مع مؤهلاتك.
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In الكويت, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in الكويت. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The RoleAttend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.
Key Accountabilities & ActivitiesProvides information on Ooredoo الكويت products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
Sell Ooredoo الكويت products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.
Seek the opportunity to up-sell and cross -sell, where possible to meet Ooredoo الكويت objectives that serve targeted segments
Promote and sell other products within Ooredoo الكويت product portfolio that enriching consumer and corporate customers value (Telecom. services & devices)
Promote and sell products related to sister companies (owned by Ooredoo) and maintain fulfilment of customer needs from Fixed and Mobile services
Apply the needed validation that maintain quality customers acquired
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.
Treat retention as important as acquisition for walk in customers
Apply saver programs to retain Customers as per Retention process, offers and promotions
Understand customer trends and needs and treat existing customers case by case to offer different retention offers according to needs
Upsell different Ooredoo products to retain existing customers on higher values
Act as a focal point between customer and different support departments to solve customers' issues on the spot.
Follow up with other departments on solving customers issues that requires other departments involvements and provide proper feedback for repeated visits
Answer customer queries and resolve problems in a professional, courteous manner.
Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.
Dispute of owner ship handling
SAF request from CCQC and follow ups
Arrange debt (installing the debt)
Content Provider - VAS Activation complaint
Nojoom Reward program complaint
Usage related complaints - Local & Roaming (e.g. extra minutes)
Proceeds all kind of service transactions as per customer requirements include cash collections
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.
Provide the priority services to Nukhba and high value customer as per Ooredoo segmentation.
Accept B2B Companies & payment responsible customer Payments
Follows procedure to activate lines, services and Ported In customers in which ensures minimal delays in order to meet subscriber expectations & follow sales validation process (KYC)
Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.
Ensure the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria
Representing Ooredoo image as a focal point with customers in terms of treatment, offer all needed information related to subscription and answer inquiries in proper and professional way
Participate in regular team meetings and Daily briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Play the role of greater when its directed by direct supervisor
Up-sell and promote الشركة digital platforms and direct customers to process their basic services through it
QualificationDiploma in business or a related discipline.
Required Experiences & SkillsExceptional communication and interpersonal skills.
Good in written and verbal English and Arabic.
Maintain confidentiality of sales support function in and out.
MS Office.
Related Retail Experience is preferred.
Note: you will be required to attach the following:بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Executive, Retail Store at the office الكويت أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
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